Get in Touch
We're here to help. Reach out to us through any of the channels below or use the contact form.
Phone
Call us during business hours to speak with our tea specialists.
+359 285 879 004Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Send us an email and we'll respond within 24 hours with helpful information.
[email protected]We answer all inquiries about tea selection, brewing, and orders promptly.
Visit Us
Stop by our showroom in Sofia to explore our premium tea collection in person.
street. Grafa 83
Sofia, Bulgaria
Experience authentic Chinese tea culture and receive personalized recommendations from our experts.
Send us a Message
Fill out the form below and we'll be in touch as soon as possible.
We respect your privacy. Your information is secure and will only be used to respond to your inquiry. For more details, see our privacy policy.
Frequently Asked Questions
Find quick answers to common questions about our tea and contact process.
We typically process orders within 1-2 business days. Delivery within Bulgaria takes 2-3 business days. International orders may take longer depending on the destination. You'll receive a tracking number via email once your order ships.
Yes, we offer sample assortments perfect for trying different varieties. Contact us through the form above or call to inquire about our sample packs. These are ideal for discovering your preferred tea styles before committing to larger quantities.
We stand behind the quality of all our teas. If you're not satisfied with your purchase, contact us within 14 days of receipt. We can arrange an exchange for a different variety or process a refund for unopened packages. Please reach out to discuss your specific situation.
Absolutely. We work with restaurants, cafes, corporate clients, and resellers. Select "Bulk Order" or "Partnership Opportunity" when contacting us to discuss volume pricing and custom arrangements tailored to your business needs.
Our tea specialists are here to help. Visit us in person at our Sofia location, or contact us describing your taste preferences. We'll recommend varieties based on flavor profile, brewing difficulty, and your experience level. Check out our tea guide for detailed information about each variety.